Shipping and Pre-order FAQ

Will I have to pay import duties?

NO! All products ship within Canada, from Canadian warehouses!

How do pre-orders work?

BoxThrones are big and heavy, so it's difficult for us to keep them in a warehouse. Instead, we operate on a pre-order basis and BoxThrones are made to order once every few months.

We have production "waves" where we pre-sell a limited amount of products before or after the boat has left, and it arrives in the Canada about 2-3 months after pre-orders close.

Wave 14 timeline (current wave):

CURRENT STATUS: Taking pre-orders

  • Pre-orders close: September 30
  • Manufacturing: October 1 - October 31
  • Shipping to Canada: November 1 - December 15
  • Delivery to customers: December 15 - December 30

Wave 13 timeline:

CURRENT STATUS: Manufacturing

  • Pre-orders close: August 31
  • Manufacturing: September 1 - September 31
  • Shipping to Canada: October 1 - November 15
  • Delivery to customers: November 15 - November 30

Wave 12 timeline:

CURRENT STATUS: Shipping on ocean

  • Pre-orders close: July 31
  • Manufacturing: August 1 - August 31
  • Shipping to Canada: September 1 - October 15
  • Delivery to customers: October 15 - October 30

Wave 11 timeline:

CURRENT STATUS: Arrived in warehouse, delivering to customers

  • Pre-orders close: June 30
  • Manufacturing: July 1 - August 1
  • Shipping to Canada: August 1 - September 20
  • Delivery to customers: September 20 - September 30

Wave 10 timeline:

CURRENT STATUS: Arrived at warehouse, delivering soon

  • Pre-orders close: May 31
  • Manufacturing: June 1 - July 1
  • Shipping to Canada: July 1 - August 20
  • Delivery to customers: August 20 - August 30

    Wave 9 timeline:

    CURRENT STATUS: Complete

    • Pre-orders close: April 30
    • Manufacturing: May 1 - June 1
    • Shipping to Canada: June 1 - July 20
    • Delivery to customers: July 20 - August 10

    Wave 8 timeline:

    CURRENT STATUS: Complete

    • Pre-orders close: March 31
    • Manufacturing: April 1 - May 1
    • Shipping to Canada: May 1 - June 20
    • Delivery to customers: June 20 - July 10

    Wave 7 timeline:

    CURRENT STATUS: Complete

    • Pre-orders close: January 31
    • Manufacturing: February 1 - March 31 (this manufacturing window was originally scheduled to end on March 10, but was delayed to March 31 due to corona virus-related delays)
    • Shipping to Canada: April 5 - May 5
    • Delivery to customers: May 5 - May 30

    Wave 6 timeline:

    CURRENT STATUS: Complete

    • Pre-orders close: November 30
    • Manufacturing: November 30 - December 30
    • Shipping to Canada: January 5 - February 15
    • Delivery to customers: February 15 - February 28

    Wave 5 timeline:

    CURRENT STATUS: Complete

    • Pre-orders close: September 30
    • Manufacturing: September 30 - November 19
    • Shipping to Toronto: November 19 - December 15
    • Delivery to customers: December 15 - December 30

      Wave 4 timeline:

      CURRENT STATUS: Complete

      • Pre-orders closed: July 31
      • Manufacturing: July 31 - September 15
      • Shipping to Canada: September 15 - October 25
      • Delivery to customers: October 25 - October 31

      Wave 3 timeline:

      CURRENT STATUS: Complete

      • Pre-orders close: May 15
      • Manufacturing: May 15 - July 15
      • Shipping to Canada: July 15 - August 20
      • Delivery to customers: August 20 - September 17

        What is your refund policy?
        Because of the expense in shipping BoxThrones (we're sending hefty metal furniture across the world!), we cannot accept returns unless they are due to our mistake in picking/shipping (i.e., you received the wrong item or color in your order). We will send you a return label in this case and then reship the correct item to you once the incorrect item has been returned to UPS/Purolator.

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